High Volume Work Order Management

BSA | Connect is a market leader in high volume work order management and end to end managed solutions for large-scale workforces.

Management services are provided by our experienced centralised management centre in Sydney with the support of regional teams located at BSA Connect office and warehouse facilities across Australia. The services listed below assist BSA | Connect to complete 1 million work orders each year our existing client-base:

  • Specialist Technical Workforces
  • Customised Product Training
  • Contact Centre
  • Logistics and Warehousing
  • IT Systems Development and Support Desk
  • Contractor Compliance Management

Infinity is the core proprietary system used by BSA | Connect to manage all aspects of the work order cycle including overall work order handling (appointments, scheduling, dispatch, jeopardy management and reporting), end customer engagement, field resource management, in-field inventory tracking, logistics and finance. In addition, BSA | Connect arms its workforce with a mobility solution connecting individuals with our management centre 24/7 and providing tools for managing their capacity, work orders, inventory, invoicing and performance reporting.

BSA’s software is developed in-house offering flexibility to quickly implement new features, create tailored solutions for new projects and integrate with third party systems or technology at the request of our clients.

Our solutions are ideal for managing the following high volume activity types:

  • Customer premises connection, equipment installations and maintenance
  • Customer premises site visits and surveys
  • Network asset maintenance
  • Network fault detection and restoration
  • Network, site and asset audits