At the core of our BSA | Connect business is a field force management system that has been designed to manage diverse workflows.

This adaptable system captures industry best practice, while enabling activities such as:

  • Asset level reporting
  • Serialisation and barcode scanning
  • Video conferencing
  • Equipment fault trending
  • Image / Audio recording
  • Adaptable reporting based on client needs

The transfer of information integrates with both our technician mobility solution and our client's systems where required. In consultation with BSA's field workforce, our IT development team researched, designed and developed a comprehensive in-field mobility solution that is industry leading in Australia.

The custom web application, MyWorkManager, is designed to operate on the latest tablet devices, enhancing and extending BSA's internal system to improve customer experience, compliance and field efficiency.

The features include video conferencing, dynamic data capture and live inventory management. While working in the customer’s home, our technicians can effortlessly and intuitively interact with BSA, providing our field force management centre with full visibility of field activities and progress without the need to make a single phone call.